Return & Refund Policy

At Zaverya, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which it was received;

• Be unused, unworn, and undamaged;

• Include all original packaging, accessories, and tags, when applicable;

• Include proof of purchase or your order number.

To request a return, please contact us at support@zaverya.com before sending any item back.

Returns sent without prior authorization may not be accepted.

Return Instructions

Once your return request has been approved, our customer support team will provide you with the appropriate return instructions and return address.

Because Zaverya works with international fulfillment partners, the return address may be different from the shipping origin shown on your package.

Please do not return a product to the sender address shown on the package unless our customer support team specifically instructs you to do so.

Change of Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong size, color, or model, or no longer want the product, return shipping costs are generally the customer's responsibility, except where otherwise required by applicable law.

Original shipping charges and optional Express Shipping fees are non-refundable once an order has been shipped, except where required by applicable law.

We recommend using a trackable shipping service for all returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us at support@zaverya.com as soon as possible.

Please provide:

• Your order number;

• A description of the issue;

• Clear photos or videos showing the product and the problem.

After reviewing your request, we may provide an appropriate resolution, such as a replacement or refund, at no additional cost to you, in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or other reasons, including:

• Personal care or hygiene products that have been opened or used;

• Customized or personalized products;

• Perishable goods;

• Gift cards;

• Items marked as final sale, where permitted by applicable law.

Please contact us if you have questions about the return eligibility of a specific product.

Nothing in this section limits any rights available to you under applicable consumer protection laws.

Exchanges

If you need a different size, color, or product, please contact us at support@zaverya.com.

Depending on the circumstances and destination, we may provide exchange instructions or ask you to return the original product and place a new order.

Order Cancellations and Changes

We begin processing orders shortly after they are placed.

If you need to cancel your order or change your shipping address, size, color, or other order details, please contact support@zaverya.com as soon as possible.

We will do our best to accommodate your request. However, once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Processing times vary by financial institution.

Orders Returned to Sender

If an order is returned because the shipping address provided at checkout was incorrect or incomplete, delivery was refused, or the package was not collected when required, additional shipping charges may apply before the order can be resent.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Consumer Rights

This Return & Refund Policy does not limit any mandatory rights available to you under the consumer protection laws applicable in your country or region.

Where local law provides additional consumer rights, those rights will continue to apply.

Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact:

Zaverya
Email: support@zaverya.com
Website: https://zaverya.com/